Remote - Client Services Representative (Central or Eastern zones)

Transworld Systems Inc.; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented environment

Growth opportunities

Comprehensive benefits package

Job summary

Transworld Systems Inc. is seeking a Remote Call Center Representative to join our growing customer service team. This role offers a remote/work-from-home setup with equipment provided; compensation ranges from $45,000 to $65,000 annually based on experience.

You will handle client inquiries, validate debts, generate reports, and help ensure customer satisfaction while adhering to federal, state, and local laws and TSI policies.

Qualifications

• High School Diploma or GED or equivalent experience.
• Proficient with Microsoft Office.
• Excellent interpersonal, written, and oral communication.
• Professional, mature manner with a can-do attitude.
• Maintain the highest level of confidentiality.
• Work with minimal supervision.
• Team-oriented environment.
• Able to multi-task and prioritize tasks.

Responsibilities

• Research data regarding account and billing information to validate and confirm debts owed.
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail.
• Produce reports as requested by clients by assisting in the creation of the reports.
• Learn new computer platforms/systems as required.
• Comply with all applicable Federal, State, and Local laws & regulations and TSI policies.
• Follow up to ensure customer satisfaction; provide feedback for process improvements.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Skills

Interpersonal skills

Written and verbal communication

Teamwork

Multi-tasking

Prioritization

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position

Compensation: $45-$65k Annual based on experience

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Qualified candidates for this position should possess a background in student loan servicing and/or client services.

Why should you consider TSI (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Research data regarding account and billing information to validate and confirm debts owed
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail.
• Produce reports as requested by clients by assisting in the creation of the reports.
• Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws & regulations
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or GED certificate, or equivalent of relevant work experience desired.
• Proficient personal computer skills, including Microsoft Office required
• Excellent interpersonal, written, and oral communication skills required
• Must have professional and mature manner, have a "can-do" attitude
• Ability to maintain the highest level of confidentiality
• Ability to work with minimal supervision required
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work

Physical Requirements:

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation

For Remote Positions:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.