Remote Call Center Analyst - Data & Compliance

Jobs for Humanity; Nevada; Remote; USD 34,000 - 52,000; Full time

Job summary

Jobs for Humanity is seeking Call Center Representatives to join our remote operations in the United States. You will handle high-volume calls, document sensitive information, and collaborate with a global team to maintain accuracy and confidentiality.

The role requires excellent written and verbal communication, strong multi-tasking, and proficiency with CRM systems and Microsoft 365. A high school diploma or equivalent is required, with an Associate's degree preferred.

Qualifications

• 3+ years' experience in a call center.
• Associate's degree preferred; high school diploma required.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems and CRMs.
• Independent work with minimal supervision.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports.
• Navigate multiple systems and applications while documenting information.
• Accurately record all details per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Other duties as assigned.

Skills

Call center experience

Multitasking

Written & verbal communication

Data entry

Confidentiality & compliance

Research skills

Education

Associate's degree (Preferred)

High school diploma or equivalent

Tools

CRM software

Telephony systems

Microsoft 365 (Word)

Job description

Jobs for Humanity is seeking Call Center Representatives to join our remote operations in the United States. You will handle high-volume calls, document sensitive information, and collaborate with a global team to maintain accuracy and confidentiality.

The role requires excellent written and verbal communication, strong multi-tasking, and proficiency with CRM systems and Microsoft 365. A high school diploma or equivalent is required, with an Associate's degree preferred.