Remote Call Center Analyst – Detail-Driven & Data-Savvy

TechOp Solutions International; West Palm Beach (FL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

TechOp Solutions is seeking Call Center Representatives who excel in communication and analysis to support our client operations. The role emphasizes accuracy, confidentiality, and compliance in a fast-paced, high-volume setting.

Ideal candidates have 3+ years in a call center, MS Word proficiency, and experience with telephony and CRM systems. The position is remote, with residency required in Miami-Dade or Broward counties, Florida.

Qualifications

• 3+ years of call center experience or similar environment.
• Proficiency with telephony and CRM software platforms.
• Strong written and verbal communication skills.
• Ability to multitask and input data accurately.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking skills beyond scripts.
• Navigate multiple systems while documenting information accurately.
• Record call details in accordance with procedures.
• Conduct database and open-source research.
• Route and Escalate calls as needed.
• Perform other duties as assigned.

Skills

Call center experience

Multitasking

Verbal communication

Written communication

CRM software

Telephony systems

MS Word

Education

Associates Degree

High school diploma or equivalent

Tools

Telephony systems

CRM software

MS Word

Job description

TechOp Solutions is seeking Call Center Representatives who excel in communication and analysis to support our client operations. The role emphasizes accuracy, confidentiality, and compliance in a fast-paced, high-volume setting.

Ideal candidates have 3+ years in a call center, MS Word proficiency, and experience with telephony and CRM systems. The position is remote, with residency required in Miami-Dade or Broward counties, Florida.