Remote Call Center Specialist — Data & Compliance

Jobs for Humanity; United States; Remote; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

CertMais is seeking a Call Center Agent to join our remote team. You will handle incoming calls, document details, and prepare precise reports while using CRM tools and telephony systems. The role requires 3+ years in a call center and an ability to multitask with data entry and communications.

You will work from home with flexible hours, collaborating with a global team to maintain high service standards and protect sensitive information in a fast-paced environment.

Qualifikationen

• 3+ years' experience in a call center.
• Associate's degree preferred; high school diploma or equivalent required.
• Proven ability to multitask while handling data entry and communication.

Aufgaben

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports.
• Navigate multiple systems and applications while documenting information.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escape calls appropriately.

Kenntnisse

Excellent communication

Multitasking

Data entry

Report writing

Independent work

Sensitive information handling

CRM experience

Telephony systems

MS Word

Ausbildung

Associate's degree preferred

High school diploma or equivalent

Tools

Telephony systems

CRM software

Microsoft 365

MS Word

Jobbeschreibung

CertMais is seeking a Call Center Agent to join our remote team. You will handle incoming calls, document details, and prepare precise reports while using CRM tools and telephony systems. The role requires 3+ years in a call center and an ability to multitask with data entry and communications.

You will work from home with flexible hours, collaborating with a global team to maintain high service standards and protect sensitive information in a fast-paced environment.