Remote Call Center Analyst – Data & Compliance (Miami Area)

Talentify; Miami (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions seeks Call Center Representatives with strong communication and analytical skills to support our client operations. The role focuses on reviewing and documenting sensitive information with accuracy and confidentiality in a fast-paced setting.

Ideal candidates have 3+ years in a call center, proficiency with telephony and CRM tools, and solid MS 365 Word capabilities. Candidates must reside in the Miami area or nearby for this remote-position role.

Qualifications

• 3+ years of call center experience is required or strongly preferred.
• Associate degree is preferred; a high school diploma or equivalent is required.
• Proficient in Microsoft 365, especially Word, for drafting and reporting.
• Experience handling sensitive information and maintaining confidentiality.
• Ability to multitask while inputting data accurately and communicating clearly.

Responsibilities

• Answer and track incoming calls in a high-volume environment.
• Prepare and submit accurate, detailed reports in government systems.
• Interview callers, applying critical-thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record call details per procedures and route escalations appropriately.
• Conduct database and open-source research as needed.

Skills

Call center experience

Multitasking

Written and verbal communication

Independent work

Microsoft 365 (Word)

Data/documentation

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

CRM systems

Telephony systems

Job description

TechOp Solutions seeks Call Center Representatives with strong communication and analytical skills to support our client operations. The role focuses on reviewing and documenting sensitive information with accuracy and confidentiality in a fast-paced setting.

Ideal candidates have 3+ years in a call center, proficiency with telephony and CRM tools, and solid MS 365 Word capabilities. Candidates must reside in the Miami area or nearby for this remote-position role.