Remote Call Center Specialist — Data & Compliance

Jobs for Humanity; Oregon; Hybrid; USD 21,000 - 30,000; Full time

Job summary

CertMais is seeking Call Center Representatives to support client operations from home. The role requires strong communication, meticulous data entry, and confidentiality in handling sensitive information while navigating multiple systems and maintaining accurate records.

Ideal candidates have 3+ years in call centers, proficient in telephony systems and CRMs, and can work independently with minimal supervision. Remote role with flexible schedules and a focus on service excellence.

Qualifications

• 3+ years' experience in a call center
• Associate's degree preferred; high school diploma or equivalent required
• Proven ability to multitask while communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems and CRMs
• Ability to work independently with minimal supervision
• Proficiency in Microsoft 365, especially Word, for drafting and finalizing reports
• Experience handling sensitive information

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports
• Navigate multiple systems and applications while documenting information
• Accurately record details following procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties as assigned

Skills

Verbal communication

Written communication

Multitasking

Data entry

Analytical thinking

Remote work

Education

Associate degree

High school diploma

Tools

Telephony systems

CRMs

Microsoft 365 (Word)

Job description

CertMais is seeking Call Center Representatives to support client operations from home. The role requires strong communication, meticulous data entry, and confidentiality in handling sensitive information while navigating multiple systems and maintaining accurate records.

Ideal candidates have 3+ years in call centers, proficient in telephony systems and CRMs, and can work independently with minimal supervision. Remote role with flexible schedules and a focus on service excellence.