Remote Call Center Specialist — Data & Compliance Focus

TechOp Solutions International; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

TechOp Solutions International is seeking Customer Service Representatives who excel in communication and possess strong analytical skills. This remote role requires candidates to reside within Orlando, FL or nearby cities, ensuring support for client operations through accurate documentation and confidentiality.

The ideal candidate will have at least 3 years of call center experience, the ability to multitask, and proficiency with telephony systems and Microsoft Office Suite. Join a team committed to service excellence.

Qualifications

• 3+ years of experience in a call center.
• Proven ability to multitask while communicating and inputting data.
• Experience in handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Accurately record details according to procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.

Skills

Communication skills

Analytical abilities

Multitasking

Data entry

Proficiency with Microsoft Office Suite

Education

Associate's Degree (Preferred)

High School Diploma or equivalent

Tools

Telephony systems

CRMs

Job description

TechOp Solutions International is seeking Customer Service Representatives who excel in communication and possess strong analytical skills. This remote role requires candidates to reside within Orlando, FL or nearby cities, ensuring support for client operations through accurate documentation and confidentiality.

The ideal candidate will have at least 3 years of call center experience, the ability to multitask, and proficiency with telephony systems and Microsoft Office Suite. Join a team committed to service excellence.