Honolulu Call Center Pro — Remote After Training

Staffing Solutions Of Hawaii; Honolulu (HI); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Staffing Solutions of Hawaii is seeking a Call Center Agent to join a growing and dynamic team in Honolulu, with remote work possible after four weeks of training.

You will answer high‑volume inbound and outbound calls, document interactions, and meet performance metrics. Requirements include 1 year of customer service experience, 1 year in a call center, and a High School Diploma; typing 60 wpm and a Monday–Friday 7:30am–4:30pm schedule.

Qualifications

• 1 year of customer service experience is required.
• 1 year of experience in a high-volume call center environment is preferred.
• Typing speed of at least 60 words per minute with accuracy.
• Strong ability to multitask and manage time effectively.
• Ability to work independently in a remote environment.
• Strong attention to detail in documentation and data entry.
• Excellent problem-solving and critical-thinking skills.
• Strong verbal and written communication skills.
• Professional and customer-focused phone presence.
• Ability to handle difficult conversations with composure.

Responsibilities

• Answer and manage high-volume inbound and outbound calls.
• Identify the caller's needs and provide accurate information and solutions.
• Document all call interactions in internal systems.
• Research and resolve complex inquiries using available resources.
• Maintain confidentiality of sensitive information.
• De-escalate challenging calls and ensure resolution.
• Meet performance metrics for call handling and accuracy.

Skills

Customer service

Call center

Typing 60 wpm

Multitasking

Remote work

Communication skills

Education

High School Diploma

Job description

Staffing Solutions of Hawaii is seeking a Call Center Agent to join a growing and dynamic team in Honolulu, with remote work possible after four weeks of training.

You will answer high‑volume inbound and outbound calls, document interactions, and meet performance metrics. Requirements include 1 year of customer service experience, 1 year in a call center, and a High School Diploma; typing 60 wpm and a Monday–Friday 7:30am–4:30pm schedule.