Remote Call Center Agent - Customer Care & Sales (Hawaii)

Carters Inc.; United States; Remote; USD 18,468 - 26,303; Full time

Benefits offered by this job

Employee discounts

Career development programs

Remote work flexibility

Job summary

Carters Inc. is seeking a Temporary Call Center Universal Agent to serve as the first point of contact for customers via Phone, Email, and chat. This fully remote role requires strong customer service skills and the ability to resolve inquiries effectively. The position offers equipment, a $16.25/hr wage, and various employee discounts.

Ideal candidates have 6+ months of customer service experience and effective communication skills. The role includes assisting with inquiries, resolving complaints, and maintaining accurate customer data.

Qualifications

• 6+ months of customer service experience.
• Ability to communicate effectively in both written and verbal communication.
• Ability to work independently with minimal supervision.

Responsibilities

• Identify and handle all customer inquiries completely via Phone, Email, or Chat.
• Resolve customer complaints and concerns to satisfaction and escalate as needed.
• Complete necessary documentation to manage customer complaints and solutions.

Skills

Customer service experience

Effective communication

Independent work

Job description

Carters Inc. is seeking a Temporary Call Center Universal Agent to serve as the first point of contact for customers via Phone, Email, and chat. This fully remote role requires strong customer service skills and the ability to resolve inquiries effectively. The position offers equipment, a $16.25/hr wage, and various employee discounts.

Ideal candidates have 6+ months of customer service experience and effective communication skills. The role includes assisting with inquiries, resolving complaints, and maintaining accurate customer data.