Remote Call Center Agent | Flexible Growth & Benefits

Gainwell Technologies; United States; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

generous, flexible vacation policy

401(k) employer match

comprehensive health benefits

educational assistance

leadership and technical development

Job summary

Gainwell Technologies in CT is seeking a Call Center Agent to handle inbound calls and answer basic questions while meeting SLAs. This remote, CT-based role supports health clients and requires clear communication and accurate data entry.

You will train for 90 days, work 8:30–5, Monday–Friday after training, with benefits including generous vacation, a 401(k) match, comprehensive health coverage, and educational assistance.

Qualifications

• 2+ years of customer service experience in any industry.
• Knowledge of basic help desk software and Microsoft Office.
• Strong problem-solving skills to resolve inquiries.
• Strong written and oral communication skills.

Responsibilities

• Answers telephones and responds to basic customer questions or forwards calls to appropriate personnel.
• Records call on account history with results of the inquiry and initiates required confirmation.
• Processes calls to meet or exceed SLAs and documents results in the account history.
• Performs data entry and matches documents to accounts to keep information current.
• Interfaces with team members, management, and customers on customer service issues.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

Help desk software

Microsoft Office

Job description

Gainwell Technologies in CT is seeking a Call Center Agent to handle inbound calls and answer basic questions while meeting SLAs. This remote, CT-based role supports health clients and requires clear communication and accurate data entry.

You will train for 90 days, work 8:30–5, Monday–Friday after training, with benefits including generous vacation, a 401(k) match, comprehensive health coverage, and educational assistance.