Onsite Call Center Associate - Growth & Benefits

Gainwell Technologies LLC; Montgomery (AL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Health benefits

Educational assistance

Generous vacation policy

Job summary

Gainwell Technologies is seeking a Call Center Representative in Montgomery, AL (Onsite). You will handle basic client inquiries, update account history, and ensure timely resolution while meeting SLAs.

You will collaborate with team members, escalate complex issues when needed, and participate in training to maintain high-quality service. This full-time role offers a stable schedule and growth opportunities in healthcare support.

Qualifications

• High school diploma or GED required with office/clerical experience.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Proficient in using a computer; basic Microsoft Office knowledge (Outlook, Word, Excel).
• Effective multitasking skills with the ability to manage multiple responsibilities without sacrificing quality.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
• Update account history and follow up with clients to confirm resolution of inquiries or requests.
• Adhere to the client’s SLAs and consistently meet production targets.
• Collaborate with team members, management and clients to resolve inquiries; cross-train new resources in customer service processes.
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.

Skills

Excellent communication

Multitasking

Computer literacy

Policy adherence

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Gainwell Technologies is seeking a Call Center Representative in Montgomery, AL (Onsite). You will handle basic client inquiries, update account history, and ensure timely resolution while meeting SLAs.

You will collaborate with team members, escalate complex issues when needed, and participate in training to maintain high-quality service. This full-time role offers a stable schedule and growth opportunities in healthcare support.