Remote Bilingual Call Center Agent – Member & Provider Support

Gainwell Technologies; United States; Remote; USD 31,200 - 44,500; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is hiring Call Center Member Agents in the United States. The role involves responding to member calls, documenting inquiries in a CRM, and providing outstanding customer service. Candidates should have at least 6 months of customer service experience and be bilingual in Spanish and English.

This position offers a competitive pay range of $31,200 to $44,500 annually, with additional benefits such as flexible vacation and a 401(k) match. Remote work is available from 8:00 am to 5:00 pm PST.

Qualifications

• Minimum 6 months of customer service or telephone experience.
• Experience working with organizational functions and personnel.
• Ability to navigate Microsoft Word, Teams, Outlook.

Responsibilities

• Respond to member calls involving eligibility and benefit information.
• Document calls in a CRM ticketing solution.
• Conduct outbound calls as necessary.

Skills

Customer service

Bilingual (Spanish/English)

Communication skills

Analytical critical thinking

Education

High school diploma or G.E.D.

Tools

CRM software

Microsoft Office

Job description

Gainwell Technologies is hiring Call Center Member Agents in the United States. The role involves responding to member calls, documenting inquiries in a CRM, and providing outstanding customer service. Candidates should have at least 6 months of customer service experience and be bilingual in Spanish and English.

This position offers a competitive pay range of $31,200 to $44,500 annually, with additional benefits such as flexible vacation and a 401(k) match. Remote work is available from 8:00 am to 5:00 pm PST.