Remote Call Center Agent - Customer Support

MCI; Kansas; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Job summary

MCI is seeking a Remote Call Center Customer Service Representative to deliver high-quality support from home. You will handle inquiries via phone, email, and chat, provide accurate information, and resolve issues while maintaining records and following policies.

The role emphasizes empathy, attention to detail, and the ability to work independently in a home office setup with access to multiple software systems. Prior CX experience is valued.

Qualifications

• Must be 18 years or older.
• High school Diploma/GED.
• Previous experience in customer service or a call center environment.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and manage time effectively.
• Comfortable using multiple software systems simultaneously.
• High-speed internet and a distraction-free home office setup.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.

Skills

Customer service exposure

Interpersonal skills

Problem-solving

Education

High school Diploma/GED

Tools

CRM software

Job description

MCI is seeking a Remote Call Center Customer Service Representative to deliver high-quality support from home. You will handle inquiries via phone, email, and chat, provide accurate information, and resolve issues while maintaining records and following policies.

The role emphasizes empathy, attention to detail, and the ability to work independently in a home office setup with access to multiple software systems. Prior CX experience is valued.