Remote Customer Care Specialist — Hawaii

MTM, Inc.; Kailua (HI); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life and Disability Insurance

401(k) Retirement Plan with Company M

FSA and HSA Savings Plans

Wellness Program with Incentives

Voluntary & Ancillary Plans

Pay on Demand

Paid Time Off and Holiday Pay

Birthday Holiday

Maternity/Paternity Leave

Continuing Education Reimbursement

MTM Perks Discount Program

Career Development Programs

Job summary

MTM Health in Hawaii is seeking a Customer Care Representative to be the frontline voice of the company, delivering friendly, accurate assistance to Members, Clients and Facilities. You will handle inbound calls with professionalism and strive to resolve issues on first contact.

Expect 60–80 calls per day, higher volumes on Mondays, and a supportive, multilingual environment. This remote Hawaii role offers a competitive hourly rate and the chance to grow with a company committed to removing

Qualifications

• Must currently reside in Hawaii
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi "air cards" is prohibited
• A quiet space within the home free of distractions including caretaking of any kind

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Take 60–80 calls per day with higher volumes on Mondays.
• Serve as the frontline representative and image of MTM Health.

Job description

MTM Health in Hawaii is seeking a Customer Care Representative to be the frontline voice of the company, delivering friendly, accurate assistance to Members, Clients and Facilities. You will handle inbound calls with professionalism and strive to resolve issues on first contact.

Expect 60–80 calls per day, higher volumes on Mondays, and a supportive, multilingual environment. This remote Hawaii role offers a competitive hourly rate and the chance to grow with a company committed to removing