Temporary Call Center Universal Agent (Fully Remote)

Carter's, Inc.; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Equipment provided

Carter's University mentorship

Job summary

Carter's Inc. is seeking a customer service representative based in the United States. The role involves handling inquiries via phone, email, and chat, and requires documenting interactions and maintaining accurate customer records.

The ideal candidate will have at least 6 months of experience, strong communication skills, and the ability to work independently including weekends and holidays. A 30% employee discount and equipment are provided, with opportunities for growth through Carter's

Qualifications

• 6+ months of customer service experience.
• Ability to work independently, including weekends and holidays.
• 30% employee discount and equipment provided.
• Career development via Carter's University and mentorship.

Responsibilities

• Handle customer inquiries via phone, email, and chat, resolving and escalating issues.
• Use technology tools to document interactions and maintain customer data.

Skills

Customer service experience

Strong communication

Job description

• Handle customer inquiries via phone, email, and chat, resolving and escalating issues.
• Use technology tools to document interactions and maintain customer data.

What We're Looking For:

• 6+ months of customer service experience and strong communication skills.
• Ability to work independently, including weekends and holidays.
• 30% employee discount and equipment provided.
• Career development via Carter's University and mentorship.

Carter's Inc.

Carter's Inc. is the largest North American apparel retailer for babies and young children, with brands Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. They nurture an inclusive culture with meaningful work, learning, and community.