Customer Care Call Center Rep – Honolulu (Weekly Pay)

Remedy Staffing; Honolulu, Northern (HI, KY); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Medical/Dental/Vision

Free online skill classes

Job summary

Remedy Staffing in Honolulu is seeking a customer-focused Call Center Representative to join a high-volume service team. You will be the first point of contact for clients, handling inquiries, navigating multiple systems, and delivering empathetic support during peak periods.

Requirements include a high school diploma, about 1 year call center experience, strong communication, and the ability to multitask. The role offers weekday hours, overtime possible, and benefits after eligibility.

Qualifications

• High school diploma or equivalent required.
• 1 year call center experience and/or technical rating experience training in personal multi-lines preferred.
• Strong verbal and written communication skills.
• Strong interpersonal skills, ability to communicate effectively with others, and able to share in the Company’s commitment to being ‘always here to help’
• Excellent listening, analytical and problem-solving skills.
• Ability to multitask across systems and maintain attention to detail
• Availability for overtime and occasional Saturdays, as needed

Responsibilities

• Respond to inbound customer calls with professionalism, addressing a range of questions or concerns
• Assist with account or service inquiries, system navigation, and online access issues
• Provide service directly or refer calls to the appropriate resource.
• Document customer interactions accurately and elevate complex issues, as needed
• Support transitions or updates to internal systems, platforms, or procedures
• Maintain service quality by following established policies, workflows, and service level expectations

Skills

Verbal communication

Written communication

Interpersonal skills

Listening skills

Problem-solving

Multitasking

Overtime availability

Education

High school diploma or equivalent

Job description

Remedy Staffing in Honolulu is seeking a customer-focused Call Center Representative to join a high-volume service team. You will be the first point of contact for clients, handling inquiries, navigating multiple systems, and delivering empathetic support during peak periods.

Requirements include a high school diploma, about 1 year call center experience, strong communication, and the ability to multitask. The role offers weekday hours, overtime possible, and benefits after eligibility.