Multichannel Customer Care Agent — Growth & Perks

Carter's, Inc.; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Equipment provided

Carter's University mentorship

Job summary

Carter's Inc. is seeking a customer service representative based in the United States. The role involves handling inquiries via phone, email, and chat, and requires documenting interactions and maintaining accurate customer records.

The ideal candidate will have at least 6 months of experience, strong communication skills, and the ability to work independently including weekends and holidays. A 30% employee discount and equipment are provided, with opportunities for growth through Carter's

Qualifications

• 6+ months of customer service experience.
• Ability to work independently, including weekends and holidays.
• 30% employee discount and equipment provided.
• Career development via Carter's University and mentorship.

Responsibilities

• Handle customer inquiries via phone, email, and chat, resolving and escalating issues.
• Use technology tools to document interactions and maintain customer data.

Skills

Customer service experience

Strong communication

Job description

Carter's Inc. is seeking a customer service representative based in the United States. The role involves handling inquiries via phone, email, and chat, and requires documenting interactions and maintaining accurate customer records.

The ideal candidate will have at least 6 months of experience, strong communication skills, and the ability to work independently including weekends and holidays. A 30% employee discount and equipment are provided, with opportunities for growth through Carter's