Remote CAD/CAM Solutions Specialist

INNERGY; South Dakota; Remote; USD 90,000 - 120,000; Full time

Job summary

INNERGY is hiring for a remote role focused on Voice of the Customer and client enablement for its CAD/CAM engineering software platform. You will coach clients, validate data, and define design standards across our toolbox and workflows.

You’ll train clients in person and remotely, adapt to varied technical levels, and collaborate with product and content teams to improve libraries and client success.

Qualifications

• Experience in CAD/CAM, engineering software, or architectural millwork.
• Hands-on time with Microvellum Toolbox or INNERGY Engineering.
• Ability to explain technical ideas clearly to power users and clients.
• Experience training and supporting clients in person and remotely.

Responsibilities

• Coach clients through best practices and industry questions to improve libraries and workflows.
• Help clients create and validate product data, machining rules, and design standards; train and support.
• Work with Content Creation to determine training materials and documentation needs.
• Adjust approach for clients at different skill levels and provide extra support for adoption of Toolbox and Engineering workflows.
• Document progress, issues, and fixes so the wider support team has full context.
• Pass client feedback to development and content teams to keep library management and client experience improving.

Skills

CAD/CAM

AutoCAD

Client training

Remote support

Tools

Microvellum Toolbox

AutoCAD-based tools

Engineering software

Job description

INNERGY is hiring for a remote role focused on Voice of the Customer and client enablement for its CAD/CAM engineering software platform. You will coach clients, validate data, and define design standards across our toolbox and workflows.

You’ll train clients in person and remotely, adapt to varied technical levels, and collaborate with product and content teams to improve libraries and client success.