Remote Business Operations Lead – Cross‑Functional Programs

Lob; Elm (PA); On-site; USD 153,000 - 170,000; Full time

Job summary

Lob is seeking a Business Operations Manager to own cross-functional programs spanning Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market, ensuring clear ownership and measurable outcomes.

You will turn ambiguous problems into documented processes, coordinate with teams that don’t report to you, and deliver the executive communications needed to move initiatives forward. A Bachelor’s degree and 4–7+ years of operations-focused experience are required.

Qualifications

• Strong skills scoping ambiguous work, sequencing dependencies, and holding owners to dates across multiple organizations at once.
• Executive communication: excellent verbal and written communication. You can present to and hold a position with a leadership team, and you're equally willing to do the unglamorous recurring work.
• Analytical rigor: fluency sufficient to reach a defensible number independently, with healthy skepticism toward convenient ones. Familiarity with BI/data warehouse tooling and AI-assisted analysis expected; SQL helpful but not required.
• Self-direction: curiosity and initiative — you identify work that hasn't been assigned and go pursue it.
• Comfort with ambiguity: ability to operate well in a fast-paced environment with shifting priorities and incomplete information.
• Relevant experience: 4-7+ years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain. Bachelor's degree required.
• A track record: a demonstrated cross-functional outcome with a measurable result — you can speak specifically to what was broken, what changed, who had to agree, and what improved.
• Industry fit (preferred): background in B2B SaaS, marketplace, logistics, or another operationally intensive business.

Responsibilities

• Own Program Execution: Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date.
• Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and extend with judgment when a dependency stalls.
• Diagnose & Redesign Workflows: Identify operational workflows spanning multiple teams and systems, quantify the cost of the current state, and design and implement the consolidated or automated replacement.
• Deliver the Analysis: Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Hand Off What You Build: Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.
• Communicate to Leadership: Prepare and deliver program reviews and status updates for the leadership team, including recommendations and the reasoning behind them.
• Cover the Gaps: Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites.

Skills

Program management chops

Executive communication

Analytical rigor

Self-direction

Comfort with ambiguity

Relevant experience

Track record

Industry fit (preferred)

Education

Bachelor's degree

Tools

BI tooling

Data warehouse

SQL

Job description

Lob is seeking a Business Operations Manager to own cross-functional programs spanning Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market, ensuring clear ownership and measurable outcomes.

You will turn ambiguous problems into documented processes, coordinate with teams that don’t report to you, and deliver the executive communications needed to move initiatives forward. A Bachelor’s degree and 4–7+ years of operations-focused experience are required.