Remote BuildOps Dispatch Coordinator for HVAC & Service

CS Outsource; Peru (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote work environment

Long-term opportunity

Collaborative team culture

Competitive salary

Job summary

Unknown is seeking an experienced BuildOps Dispatch Coordinator to coordinate and dispatch commercial HVAC, refrigeration, electrical, and plumbing service technicians in a fast-paced, 24/7 environment. You will dispatch technicians via BuildOps, monitor routes, update work orders, and communicate with customers about ETAs and service updates, while maintaining accurate dispatch logs.

This fully remote role offers a long-term opportunity with a growing company and a competitive salary.

Qualifications

• Hands-on experience using BuildOps and dispatching technicians in a fast-paced environment.
• Experience dispatching HVAC, refrigeration, electrical, or plumbing techs.
• Ability to work in a 24/7 service environment with strong organizational skills.
• Excellent verbal and written English communication skills.

Responsibilities

• Dispatch and schedule field technicians using BuildOps.
• Coordinate emergency service calls and preventive maintenance appointments.
• Monitor technician routes, job status, and completion times.
• Update work orders, service notes, and customer records within BuildOps.
• Communicate with customers regarding technician ETA, scheduling, and service updates.
• Coordinate closely with field technicians to ensure efficient job execution.
• Prioritize urgent service requests while optimizing technician schedules.
• Maintain accurate dispatch logs and ensure timely follow-up on open work orders.

Skills

Dispatching

Scheduling

Customer communication

Multi-tasking

Tools

BuildOps

Microsoft Office

Google Workspace

Job description

Unknown is seeking an experienced BuildOps Dispatch Coordinator to coordinate and dispatch commercial HVAC, refrigeration, electrical, and plumbing service technicians in a fast-paced, 24/7 environment. You will dispatch technicians via BuildOps, monitor routes, update work orders, and communicate with customers about ETAs and service updates, while maintaining accurate dispatch logs.

This fully remote role offers a long-term opportunity with a growing company and a competitive salary.