HVAC & Refrigeration Dispatch Coordinator

CoolSys - Refrigeration and HVAC Systems; Fayetteville (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(K) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Life insurance

Job summary

CoolSys is seeking a Service Coordination professional to prioritize incoming calls, assign and dispatch technicians, and collaborate with Service Managers to resolve inquiries while maintaining timely reporting. The role emphasizes proactive communication with customers, adherence to SLAs, and knowledge of market geography.

The ideal candidate will handle multiple tasks calmly, demonstrate strong communication skills, and show a reliable, can-do attitude to support preventive maintenance

Qualifications

• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• "Can do" attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly "on call" crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

Skills

Excel/Outlook

Multi-tasking

Calm under pressure

Verbal and written communication

Urgency and responsiveness

Can-do attitude

Reliability

Friendly demeanor

Tools

Excel

Outlook

Job description

CoolSys is seeking a Service Coordination professional to prioritize incoming calls, assign and dispatch technicians, and collaborate with Service Managers to resolve inquiries while maintaining timely reporting. The role emphasizes proactive communication with customers, adherence to SLAs, and knowledge of market geography.

The ideal candidate will handle multiple tasks calmly, demonstrate strong communication skills, and show a reliable, can-do attitude to support preventive maintenance