Service Coordinator

HVH Mechanical Partners; Covington (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

HVH Mechanical Partners in Covington, GA is seeking a highly organized Service Coordinator / Dispatch Coordinator to support daily service operations. This in-office role coordinates between customers, field technicians, and internal departments to maintain efficient scheduling and accurate, timely service execution. Full-time, Monday–Friday; health and 401K benefits; drug and background checks required.

Qualifications

• 2+ years of dispatching, service coordination, scheduling, or administrative support experience preferred.
• Strong organizational and multitasking skills.
• Proficient in scheduling/dispatch software and Microsoft Office.
• Ability to work with urgency, prioritize effectively, and solve problems independently.
• Strong written and verbal communication skills.

Responsibilities

• Enter and manage new service jobs from Account Managers and field personnel.
• Monitor active work orders for status, accuracy, and timely progression.
• Follow up on open work orders to ensure completion and proper closeout.
• Review and verify completed job summaries for accuracy.
• Provide regular updates and status reporting to the Operations Manager.
• Coordinate with Account Managers to determine scheduling readiness for open jobs.
• Enter purchase orders for materials and products requested by field technicians.
• Support daily dispatching and scheduling efforts to maximize field productivity.
• Maintain strong communication between office staff, technicians, and customers.

Skills

Dispatching experience

Organizational skills

Scheduling software

Microsoft Office

Communication skills

Problem solving under pressure

Tools

Scheduling software

Microsoft Office

Job description

Job Summary

We are seeking a highly organized and proactive Service Coordinator / Dispatch Coordinator to support daily service operations and act as a key liaison between customers, field technicians, and internal departments. This role is critical to maintaining efficient scheduling, managing workflow, and ensuring service requests are executed accurately and on time. The ideal candidate thrives in a fast-paced environment, communicates effectively, and can manage multiple priorities with precision.

Description

We are seeking a highly organized and proactive Service Coordinator / Dispatch Coordinator to support daily service operations and act as a key liaison between customers, field technicians, and internal departments. This role is critical to maintaining efficient scheduling, managing workflow, and ensuring service requests are executed accurately and on time. The ideal candidate thrives in a fast-paced environment, communicates effectively, and can manage multiple priorities with precision.

Responsibilities

• Enter and manage new service jobs from Account Managers and field personnel
• Monitor active work orders for status, accuracy, and timely progression
• Follow up on open work orders to ensure completion and proper closeout
• Review and verify completed job summaries for accuracy
• Provide regular updates and status reporting to the Operations Manager
• Coordinate with Account Managers to determine scheduling readiness for open jobs
• Enter purchase orders for materials and products requested by field technicians
• Support daily dispatching and scheduling efforts to maximize field productivity
• Maintain strong communication between office staff, technicians, and customers

Qualifications

• 2+ years of dispatching, service coordination, scheduling, or administrative support experience preferred
• Experience in HVAC, mechanical service, construction, or related industry a plus
• Strong organizational and multitasking skills
• Proficient in scheduling/dispatch software and Microsoft Office
• Ability to work with urgency, prioritize effectively, and solve problems independently
• Strong written and verbal communication skills

Why Join Us

• Stable, growing company
• Team-oriented environment
• Opportunity to make a direct impact on operations
• Competitive compensation and benefits

Requirements

• Strong scheduling and multitasking abilities in a fast-paced environment
• Proficiency in Microsoft Office
• Ability to manage work orders, purchase orders, and technician scheduling with accuracy
• Experience communicating with field personnel, customers, and internal teams professionally
• Strong problem-solving, follow-up, and organizational skills

Full-time, Monday-Friday

In-office position

Health and 401K

Must be able to pass drug and background test.