Remote Broadcast Product Support Specialist (24/7)

iHeartMedia; Nebraska; À distance; USD 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

Life insurance

Paid vacation and sick time

Company holidays

Spirit day and volunteering

401K plan

Employee Assistance Program (EAP)

Voluntary programs

Résumé du poste

iHeartMedia is seeking a Product Support Specialist to be the primary contact for clients, handling calls and emails from the United States and other countries 24x7 in a remote role. You’ll address issues across software clock building, audio device configuration, networking, and SQL Server reviews.

The ideal candidate has a background in Radio automation software, strong customer service, and teamwork, with solid knowledge of networking, Windows, and broadcast systems.

Qualifications

• Experience working with radio automation software is required.
• Excellent customer service skills and ability to work in a team.
• Attention to detail and multitasking in a fast-paced environment.

Responsabilités

• Document interactions with customers; provide answers by identifying problems; guide customers through corrective steps.
• Troubleshoot problems in software, hardware, networks, and systems.
• Write up technical documentation to repair software defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Maintain up-to-date skills by educational opportunities and networking.
• Handle calls, emails, and social interactions from customers in the US and other countries.
• Collaborate with other RCS teams to extend product capabilities.
• Have fun!

Connaissances

Radio automation software

Customer service

Teamwork

Networking basics

Windows knowledge

Broadcast systems

Outils

GSelector

Zetta

NexGen

Description du poste

iHeartMedia is seeking a Product Support Specialist to be the primary contact for clients, handling calls and emails from the United States and other countries 24x7 in a remote role. You’ll address issues across software clock building, audio device configuration, networking, and SQL Server reviews.

The ideal candidate has a background in Radio automation software, strong customer service, and teamwork, with solid knowledge of networking, Windows, and broadcast systems.