Remote Product Support Specialist — Broadcast Software

RadioJobs; Nebraska; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

401K plan

EAP

Job summary

RCS Worldwide is seeking a Product Support Specialist to be the primary contact for US and international clients while working remotely. You will handle calls and emails, resolve issues such as clock building, device configuration, and SQL review, and contribute to continuous product improvements.

Ideal candidates have experience with Radio automation software, strong customer service, and basic networking knowledge.

Qualifications

• Background in Radio automation software or broadcasting tech.
• Excellent customer service skills and team focus.
• Fundamental knowledge of networking technologies and Windows OS.
• Familiarity with broadcast systems is highly desirable.

Responsibilities

• Document customer interactions and guide them through corrective steps.
• Troubleshoot software, hardware, networks, and systems.
• Create technical docs to repair defects and deliver enhancements.
• Collaborate with other departments to extend product capabilities.
• Maintain up-to-date skills through training and networking.

Skills

Radio automation

Customer service

Networking

Windows

Broadcast systems

Multitasking

Troubleshooting

Tools

GSelector

Zetta

NexGen

Job description

RCS Worldwide is seeking a Product Support Specialist to be the primary contact for US and international clients while working remotely. You will handle calls and emails, resolve issues such as clock building, device configuration, and SQL review, and contribute to continuous product improvements.

Ideal candidates have experience with Radio automation software, strong customer service, and basic networking knowledge.