Remote Product Support Specialist - Broadcast Software

iHeartMedia, Inc.; Nebraska; Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid vacation

Company holidays

Volunteer day

401K plan

EAP

Other programs

Job summary

RCS Worldwide is seeking a Product Support Specialist to be the primary contact for US and international clients, handling calls and emails 24x7 with accurate solutions.

You will troubleshoot software, hardware, networks, and SQL-related tasks, document interactions, and collaborate with RCS teams to extend product capabilities. A background in radio automation software and strong customer service are essential.

Qualifications

• Experience with radio automation software and broadcasting systems.
• Strong customer service skills and ability to work in a team.
• Sound knowledge of networking technologies, Windows OS, and broadcast environments.

Responsibilities

• Document customer interactions; identify problems; guide users through corrective steps.
• Troubleshoot software, hardware, networks, and systems.
• Create technical documentation to repair defects and deliver enhancements.
• Collaborate with other departments to extend product capabilities.
• Keep skills up to date through education and networking.
• Handle calls, emails, and social interactions from US and international clients.

Skills

Radio automation software

Customer service

Team collaboration

Networking

Windows

Broadcast systems

Tools

GSelector

Zetta

NexGen

Job description

RCS Worldwide is seeking a Product Support Specialist to be the primary contact for US and international clients, handling calls and emails 24x7 with accurate solutions.

You will troubleshoot software, hardware, networks, and SQL-related tasks, document interactions, and collaborate with RCS teams to extend product capabilities. A background in radio automation software and strong customer service are essential.