Broadcast Tech Support Specialist — 24/7 On-Call

RadioJobs; Northern (KY); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision

Life insurance

Paid vacation

Paid holidays

401K plan

EAP

Job summary

RCS Worldwide is seeking a 24/7 L1 support specialist to troubleshoot software, hardware, and broadcasting systems across all RCS products. You'll respond to calls and emails, diagnose issues, and guide users to swift resolutions in a fast-paced environment.

You’ll join a global team, demonstrate strong analytical and communication skills, and collaborate with QA, Development, and Product leads while maintaining high service levels and on-call rotations.

Qualifications

• Strong analytical skills.
• Ability to gather and analyze information quickly and effectively.
• Strong interpersonal skills and collaboration across QA and Development.
• Ability to learn new systems and technologies quickly.
• Experience with Windows technologies including SQL, IIS, .NET, and basic networking.
• Ability to work independently with minimal supervision while also contributing as part of a team.
• Ability to work under pressure, particularly with tight timeframes.
• Multitask and prioritize workload, escalating when necessary.
• Desire to approach problems objectively while seeking better, more efficient troubleshooting.
• Ability to read, write, and interpret technical documentation.
• Proven experience across various RCS products and services.
• Excellent verbal and written communication skills.

Responsibilities

• Perform all RCS L1 responsibilities, including answering incoming calls and emails.
• Determine the priority and severity of escalated issues.
• Follow through on escalations to ensure issues are addressed.
• Participate in a weekly 24/7 on-call rotation.

Skills

Analytical skills

Analytical thinking

Collaboration

Learning agility

Windows tech

Independent work

Adaptability under pressure

Multitasking

Troubleshooting

Technical documentation

RCS product knowledge

Communication skills

Job description

RCS Worldwide is seeking a 24/7 L1 support specialist to troubleshoot software, hardware, and broadcasting systems across all RCS products. You'll respond to calls and emails, diagnose issues, and guide users to swift resolutions in a fast-paced environment.

You’ll join a global team, demonstrate strong analytical and communication skills, and collaborate with QA, Development, and Product leads while maintaining high service levels and on-call rotations.