Remote Broadcast Product Support Specialist

iHeartMedia; Lincoln (NE); Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401K plan

Paid vacation and sick time

Paid company holidays

Volunteer time

Job summary

iHeartMedia is seeking a Product Support Specialist to act as the primary contact for US and international clients, handling calls and emails around 24x7. This remote role focuses on resolving issues related to radio automation software, networks, and broadcast systems, with opportunities to document fixes and contribute to product improvements.

You will work with cross-functional teams and stay current with evolving technologies.

Qualifications

• Background in Radio automation software.
• Excellent customer service and team focus.
• Attention to detail and multitasking in a fast-paced environment.
• Knowledge of networking technologies, Microsoft Windows, and broadcast systems.
• Experience in Radio or TV environments; knowledge of GSelector, Zetta or NexGen is desirable.
• Prior customer service experience preferred.
• Ability to prioritize and handle Off-Air calls.
• Troubleshooting and investigative skills.
• Alternate schedules may be required.
• Bilingual English/Spanish abilities are a plus.

Responsibilities

• Document interactions with customers; identify problems; guide customers through corrective steps.
• Troubleshoot problems in software, hardware, networks, and systems.
• Write up technical documentation that can be used to repair software defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Stay up to date by participating in educational opportunities and maintaining personal networks.
• Handling phone calls, emails, and social interactions from customers in the United States and other countries.
• Working with other departments within RCS teams to further extend our product capabilities.
• Have fun!

Skills

Radio automation software

Customer service

Teamwork

Networking

Windows

Broadcast systems

GSelector

Zetta

NexGen

Bilingual English/Spanish

Job description

iHeartMedia is seeking a Product Support Specialist to act as the primary contact for US and international clients, handling calls and emails around 24x7. This remote role focuses on resolving issues related to radio automation software, networks, and broadcast systems, with opportunities to document fixes and contribute to product improvements.

You will work with cross-functional teams and stay current with evolving technologies.