Remote Broadcast Product Support Specialist

iHeartMedia; United States; Remote; USD 28,000 - 48,000; Full time

Job summary

iHeartMedia is seeking a Product Support Specialist to be the primary contact for clients, handling calls and emails across the United States and beyond. This remote role requires strong knowledge of radio automation software, networking basics, and excellent customer service.

You will document interactions, troubleshoot issues across software, hardware, and networks, and write technical notes to guide repairs and enhancements. Flexibility with shifts and collaboration with RCSteams is expected.

Qualifications

• Background in Radio automation software.
• Excellent customer service skills and team focus.
• Attention to detail and multitasking in a fast-paced environment.
• Knowledge of networking technologies, Microsoft Windows, and broadcast systems.
• Experience in Radio, IT, or Engineering environments.
• Knowledge of GSelector, Zetta or NexGen desirable.
• Bilingual English/Spanish abilities are a plus.

Responsibilities

• Document interactions with customers; provide answers by identifying problems; research and guide customers through corrective steps.
• Troubleshoot problems in software, hardware, networks, and systems.
• Write up technical documentation to repair software defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Maintain up-to-date skills through educational opportunities and networking.
• Handle phone calls, emails, and social interactions from customers in the U.S. and other countries.
• Collaborate with RCSt teams to extend product capabilities.
• Have fun!

Skills

Radio automation software

Customer service

Networking knowledge

Teamwork

Tools

GSelector

Zetta

NexGen

Windows

Job description

iHeartMedia is seeking a Product Support Specialist to be the primary contact for clients, handling calls and emails across the United States and beyond. This remote role requires strong knowledge of radio automation software, networking basics, and excellent customer service.

You will document interactions, troubleshoot issues across software, hardware, and networks, and write technical notes to guide repairs and enhancements. Flexibility with shifts and collaboration with RCSteams is expected.