Remote Music Scheduling Specialist (GSelector & Selector)

RCS Deutschland; New York (NY); Remote; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K plan

Paid time off

Job summary

iHeartMedia, the leading audio company in America, is seeking a technical support professional to join a large, cross-functional team. You will assist with broadcasting solutions, scheduling workflows, and customer training in a virtual NY environment.

You will collaborate with Support, Development, Product, and Infrastructure teams to troubleshoot software/hardware issues, document interactions, and drive product improvements.

Qualifications

• Experience as Program Director or Music Director in Radio/TV programming.
• Ability to learn new products, tools and technologies quickly.
• Excellent written and verbal communication in English and Spanish.

Responsibilities

• Document customer interactions and resolve issues by researching solutions and guiding corrective actions.
• Collaborate with Support, Development, Product, and Infrastructure teams to troubleshoot issues.
• Partner with customers to optimize software performance and implement effective solutions.
• Provide onboarding training and workshops for users of varying technical levels.
• Continuously expand technical knowledge through training and hands-on experience.

Skills

Spanish fluency

Communication skills

Technical troubleshooting

Remote collaboration

Customer service

Tools

GSelector

Selector

Zetta

NexGen

SQL Server

Microsoft 365

Job description

iHeartMedia, the leading audio company in America, is seeking a technical support professional to join a large, cross-functional team. You will assist with broadcasting solutions, scheduling workflows, and customer training in a virtual NY environment.

You will collaborate with Support, Development, Product, and Infrastructure teams to troubleshoot software/hardware issues, document interactions, and drive product improvements.