Remote Braze CRM & QA Specialist

Tia; United States; À distance; USD 83 000 - 124 000; Temps partiel

Résumé du poste

Tia is seeking a Technical CRM & QA Specialist to support lifecycle email and SMS programs, bringing deep Braze expertise to launches, automations, and troubleshooting. This part-time remote contract role averages about 10 hours per week, with potential to grow as our roadmap evolves.

You will QA canvases, validate Liquid logic and message rendering, investigate unexpected behavior, and ensure messages reach the right audiences on time, collaborating with lifecycle and engineering teams.

Qualifications

• At least 2 years building, QAing Braze Canvases and campaigns, including Segmenter, Connected Content, and custom events.
• Advanced Liquid scripting with conditional logic, arrays, loops, and fallback handling.
• Experience with email HTML/CSS, cross-client rendering, and technical SMS requirements.
• Working knowledge of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms.

Responsabilités

• Canvas and campaign QA: test Braze canvases, audiences, triggers, branching, and entry/exit criteria.
• Personalization and rendering: validate Liquid logic, fallback states, email HTML, responsive layouts, dark mode, tracking, and UTM params.
• SMS QA: verify message content, character counts, GSM-7/Unicode, links, and opt-out.
• Deployment and monitoring: review targeting, rate limits, frequency caps, and quiet hours; monitor delivery and conversion.
• Automation audits: periodically check active flows for correct data inputs, triggers, and messaging.
• Technical troubleshooting: investigate delivery failures, webhook errors, data sync issues, and Braze anomalies.
• Bug documentation: write clear, reproducible tickets with steps and context for engineering.

Connaissances

Braze canvases & campaigns

Liquid scripting

HTML/CSS email rendering

REST APIs & webhooks

QA checklist development

10 hours per week availability

Outils

Braze

Amplitude

Segment

Snowflake

Redash

SQL basics

Description du poste

Tia is seeking a Technical CRM & QA Specialist to support lifecycle email and SMS programs, bringing deep Braze expertise to launches, automations, and troubleshooting. This part-time remote contract role averages about 10 hours per week, with potential to grow as our roadmap evolves.

You will QA canvases, validate Liquid logic and message rendering, investigate unexpected behavior, and ensure messages reach the right audiences on time, collaborating with lifecycle and engineering teams.