Remote Brand Reputation Lead - Feedback & Reviews

Datacontroller Toogeza Ltd.; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Fully remote work

20 paid vacation days

5 paid sick days

Job summary

Toogeza is seeking a Brand Reputation Manager to own and advance our reputation across app stores and review platforms. You will work with support, ASO, and marketing to ensure a consistent, positive user experience and fast, thoughtful responses to public feedback.

You will monitor sentiment, track trends, and produce regular reports for leadership, guiding risk mitigation and strategic decisions in a fast-growing B2C product.

Qualifications

• Track and analyze user feedback across platforms like App Store, Google Play, and Trustpilot.
• Collaborate with customer support to ensure prompt and effective responses to public reviews.
• Monitor reputation metrics and produce regular reports on trends, sentiment, and potential risks.

Responsibilities

• Track and analyze user feedback across platforms like App Store, Google Play, and Trustpilot.
• Collaborate with customer support to ensure prompt and effective responses to public reviews.
• Monitor reputation metrics and produce regular reports on trends, sentiment, and potential risks.

Skills

User feedback management

Reputation monitoring

Public relations

Tools

Trustpilot

App Store

Google Play

Job description

Toogeza is seeking a Brand Reputation Manager to own and advance our reputation across app stores and review platforms. You will work with support, ASO, and marketing to ensure a consistent, positive user experience and fast, thoughtful responses to public feedback.

You will monitor sentiment, track trends, and produce regular reports for leadership, guiding risk mitigation and strategic decisions in a fast-growing B2C product.