Brand Reputation Manager (Fully Remote)

Datacontroller Toogeza Ltd.; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Fully remote work

20 paid vacation days

5 paid sick days

Job summary

Toogeza is seeking a Brand Reputation Manager to own and advance our reputation across app stores and review platforms. You will work with support, ASO, and marketing to ensure a consistent, positive user experience and fast, thoughtful responses to public feedback.

You will monitor sentiment, track trends, and produce regular reports for leadership, guiding risk mitigation and strategic decisions in a fast-growing B2C product.

Qualifications

• Track and analyze user feedback across platforms like App Store, Google Play, and Trustpilot.
• Collaborate with customer support to ensure prompt and effective responses to public reviews.
• Monitor reputation metrics and produce regular reports on trends, sentiment, and potential risks.

Responsibilities

• Track and analyze user feedback across platforms like App Store, Google Play, and Trustpilot.
• Collaborate with customer support to ensure prompt and effective responses to public reviews.
• Monitor reputation metrics and produce regular reports on trends, sentiment, and potential risks.

Skills

User feedback management

Reputation monitoring

Public relations

Tools

Trustpilot

App Store

Google Play

Job description

• We're looking for a Brand Reputation Manager with strong attention to detail and experience in user feedback management.
• You'll monitor and enhance our product's public image on app stores and review platforms.
• You'll work closely with support, ASO, and marketing teams to ensure a consistent and positive user experience.

Responsibilities:

• Track and analyze user feedback across platforms like App Store, Google Play, and Trustpilot.
• Collaborate with customer support to ensure prompt and effective responses to public reviews.
• Monitor reputation metrics and produce regular reports on trends, sentiment, and potential risks.

What We Offer:

• Build and own the Reputation Management function with freedom to experiment and innovate.
• Direct collaboration with decision-makers and real business impact on a fast-growing B2C product.
• Fully remote work, 20 paid vacation days, and 5 paid sick days.

We are Toogeza, a Ukrainian recruiting company focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game, and we help find the right ones.