Brand Trust & Consumer Insights Manager

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; United States; A distancia; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Descripción de la vacante

LifeStance Health is seeking a Manager, Reputation & Consumer Insights to lead the organization’s reputation programs and translate data into actionable business decisions. You will oversee ratings, reviews, sentiment analysis, and consumer feedback across platforms while partnering with HR, Clinician Services, Customer Care, and other teams to improve the consumer experience and brand trust.

You will develop dashboards and executive reports, manage external partners, and influence stakeholders

Formación

• Bachelor’s degree or higher in marketing, communications, market research, or related field.
• 5+ years of experience in reputation management, consumer insights, or related roles.
• Experience translating data into actionable business recommendations.
• Proven ability to lead cross-functional initiatives and influence stakeholders.

Responsabilidades

• Lead reputation management across platforms including ratings, reviews, and consumer sentiment.
• Oversee systems, workflows, response standards, and escalation protocols.
• Analyze trends from surveys, social listening, and consumer research to identify opportunities.
• Translate findings into recommendations to improve consumer experience and business performance.
• Develop dashboards and executive reporting on reputation performance and themes.
• Manage relationships with agencies, researchers, and technology partners.
• Collaborate with HR, Clinician Services, Customer Care, and other teams to address opportunities.
• Lead cross-functional initiatives with shared accountability for outcomes.

Conocimientos

Reputation management

Consumer insights

Analytics

Cross-functional leadership

Communication skills

Project management

Educación

Bachelor’s degree in marketing, communications, market research, consumer insights, business, analytics, social sciences, or a related field

Descripción del empleo

LifeStance Health is seeking a Manager, Reputation & Consumer Insights to lead the organization’s reputation programs and translate data into actionable business decisions. You will oversee ratings, reviews, sentiment analysis, and consumer feedback across platforms while partnering with HR, Clinician Services, Customer Care, and other teams to improve the consumer experience and brand trust.

You will develop dashboards and executive reports, manage external partners, and influence stakeholders