Remote Reputation & Consumer Insights Manager

LifeStance Health Inc.; United States, Northern America, Americas; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. seeks a Manager of Reputation & Consumer Insights to lead the organization’s reputation programs, oversee reviews and online sentiment, and translate data into actionable recommendations.

You will partner with HR, Clinician Services, Customer Care, and other teams to identify trends and improve the consumer experience. The role requires a Bachelor’s degree and 5+ years in relevant fields, with strong analytical and communication skills to influence leaders across a

Qualifications

• Bachelor’s degree in marketing, communications, market research, analytics, or related field.
• 5+ years in reputation management, consumer insights, market research, or related disciplines.
• Experience managing ratings and reviews, online reputation, social listening, or voice-of-the-customer programs.
• Strong written, verbal, and presentation skills; able to communicate complex findings to executives.

Responsibilities

• Lead reputation management across owned, earned, and shared platforms.
• Oversee systems, workflows, response standards, and escalation protocols.
• Analyze ratings, reviews, surveys, social listening, and consumer research for trends and risks.
• Develop dashboards and executive-ready reporting on reputation and consumer sentiment.

Skills

Reputation management

Consumer insights

Market research

Data analysis

Cross-functional leadership

Education

Bachelor’s degree in marketing/communications/market research

Tools

Reputation management platforms

Social listening tools

Data visualization tools

Job description

LifeStance Health Inc. seeks a Manager of Reputation & Consumer Insights to lead the organization’s reputation programs, oversee reviews and online sentiment, and translate data into actionable recommendations.

You will partner with HR, Clinician Services, Customer Care, and other teams to identify trends and improve the consumer experience. The role requires a Bachelor’s degree and 5+ years in relevant fields, with strong analytical and communication skills to influence leaders across a