Brand Reputation & Consumer Insights Lead

Lifestance-Health; Scottsdale (AZ); In loco; USD 120.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Descrizione del lavoro

LifeStance Health is seeking a Manager of Reputation & Consumer Insights to lead the organization’s reputation management and consumer insights programs. You will oversee ratings, reviews, consumer feedback, and online sentiment across platforms, manage partners, and translate data into actionable recommendations.

You will partner with HR, Clinician Services, Customer Care, and other teams to identify trends and address reputation risks, improving the consumer experience and business performance.

Competenze

• Bachelor’s degree in marketing, communications, market research, consumer insights, business, analytics, social sciences, or a related field.
• 5+ years of progressive experience in reputation management, consumer insights, market research, customer experience, brand strategy, communications, or a related discipline.
• Demonstrated experience managing ratings and reviews, online reputation, social listening, consumer feedback, or voice-of-the-customer programs.
• Experience analyzing quantitative and qualitative data and translating findings into clear business recommendations.

Mansioni

• Lead the organization’s reputation management program across owned, earned, and shared platforms.
• Oversee reputation management systems, tools, workflows, response standards, and escalation protocols.
• Translate quantitative and qualitative findings into actionable recommendations that strengthen brand trust, consumer experience, and business performance.
• Develop dashboards and executive-ready reporting on reputation performance, consumer sentiment, and emerging themes.

Conoscenze

Reputation management

Consumer insights

Market research

Data analysis

Stakeholder influence

Formazione

Bachelor's degree in marketing/related field

Strumenti

Reputation platforms

Analytics tools

Survey tools

Descrizione del lavoro

LifeStance Health is seeking a Manager of Reputation & Consumer Insights to lead the organization’s reputation management and consumer insights programs. You will oversee ratings, reviews, consumer feedback, and online sentiment across platforms, manage partners, and translate data into actionable recommendations.

You will partner with HR, Clinician Services, Customer Care, and other teams to identify trends and address reputation risks, improving the consumer experience and business performance.