Remote Branch Ops Leader - Commercial Lines

Insurance Office Of America, Inc.; Apollo Beach (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Bonus potential

Company-paid health insurance

401K with employer match

Paid holidays and time off

Career growth opportunities

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-capable role serving Florida-based clients. This senior position focuses on client service, process excellence, and managing an assigned book of business.

The ideal candidate has 10+ years in the industry (or 7+ years in sales/marketing/relationship management), active licensing, and strong analytical and communication skills. MS Office proficiency is expected.

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing, or relationship management.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Lead Account Management staff and provide coaching.
• Ensure compliance with HR policies and processes.
• Oversee policy administration, placement, billing, and requests support.
• Support renewals and new business processes from start to finish.
• Monitor performance and drive service excellence across the book of business.
• Maintain data integrity across agency and carrier systems.

Skills

Industry experience

Analytical thinking

Customer service

Communication

Multitasking

Organizational skills

Licensing knowledge

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-capable role serving Florida-based clients. This senior position focuses on client service, process excellence, and managing an assigned book of business.

The ideal candidate has 10+ years in the industry (or 7+ years in sales/marketing/relationship management), active licensing, and strong analytical and communication skills. MS Office proficiency is expected.