Remote Branch Operations Lead (Commercial Lines)

Insurance Office Of America, Inc.; Key Largo (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and sick time

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, ensuring service excellence and policy compliance while managing an assigned book of business.

The role supports staff development and operational efficiency in a remote-capable Florida environment with on-site availability as needed. The ideal candidate has 10+ years of industry experience or 7+ years in sales/relationship management, a valid active license, and strong

Qualifications

• Over 10 years of industry experience or 7+ years in sales/marketing/relationship management.
• Active insurance license required.
• Professional designations preferred.
• Strong analytical, problem-solving and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.

Responsibilities

• Lead Account Management staff and coach the team.
• Ensure compliance with HR policies and processes.
• Recruit, interview, and onboard new hires.
• Monitor performance and balance workloads for service continuity.
• Manage an assigned book of business and renewals.
• Serve as subject matter expert for coverage and service questions.

Skills

Client relationship management

Analytical thinking

Communication skills

MS Office proficiency

Education

Active insurance license

Tools

MS Office Suite

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, ensuring service excellence and policy compliance while managing an assigned book of business.

The role supports staff development and operational efficiency in a remote-capable Florida environment with on-site availability as needed. The ideal candidate has 10+ years of industry experience or 7+ years in sales/relationship management, a valid active license, and strong