Senior Branch Operations Lead, Commercial Lines (Remote)

Insurance Office Of America, Inc.; Florida; Remote; USD 90,000 - 130,000; Full time

Job summary

Insurance Office Of America, Inc. is seeking a Branch Operations Supervisor – Commercial Lines to lead Account Management staff and oversee a book of business from a remote/Florida-based location. The role emphasizes process excellence, performance oversight, and strong client-service delivery.

The ideal candidate will have 10+ years in insurance with 5+ years in leadership, deep brokerage knowledge, and active licensing to manage service, renewals, and new business effectively.

Qualifications

• 10+ years of industry experience; 5+ years leadership/management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards across the team.
• Ensure HR policies and processes are followed within the branch.
• Participate in hiring, interviewing, and onboarding of staff.
• Manage renewals and new business processes for assigned book of business.
• Support client relationships and service needs, including complex client requests.

Job description

Insurance Office Of America, Inc. is seeking a Branch Operations Supervisor – Commercial Lines to lead Account Management staff and oversee a book of business from a remote/Florida-based location. The role emphasizes process excellence, performance oversight, and strong client-service delivery.

The ideal candidate will have 10+ years in insurance with 5+ years in leadership, deep brokerage knowledge, and active licensing to manage service, renewals, and new business effectively.