Remote Branch Operations Coordinator - Healthcare

Apria Healthcare; Lorida (FL); Remote; USD 25,000 - 26,000; Full time

Job summary

Apria Healthcare is seeking a role to support daily branch operations, including intake processing, insurance verification, and coordinating delivery appointments. The position offers telecommuting options and contributes to patient care with a focus on efficient service for referrals and customers.

The successful candidate will handle documentation, communications, and data entry tasks to ensure accurate records and smooth branch workflow, while supporting the Sales team and branch managers.

Responsibilities

• Work with Sales team, referrals and/or patients to gather missing documentation to meet insurance guidelines.
• Answer calls from customers to provide introductory information and resolve questions.
• Process branch tasks: create intakes, review ACIS screens to assist customers.
• Confirm delivery appointments and verify insurance.
• Obtain authorization of equipment based on payor guidelines and complete processing tasks.
• Monitor faxes and perform data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• Perform outbound calls, faxes, SMS to patients and referrals when orders are received.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
• Handle requests for audit/documentation purposes.

Job description

Apria Healthcare is seeking a role to support daily branch operations, including intake processing, insurance verification, and coordinating delivery appointments. The position offers telecommuting options and contributes to patient care with a focus on efficient service for referrals and customers.

The successful candidate will handle documentation, communications, and data entry tasks to ensure accurate records and smooth branch workflow, while supporting the Sales team and branch managers.