Patient Access & Branch Coordinator

Apria-Healthcare; Phoenix (AZ); Remote; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Job summary

Apria Healthcare is seeking a Branch Coordinator to deliver exceptional customer service to patients and caregivers by phone and in person. You will verify insurance, obtain authorizations, process orders, and assist the sales and branch team to ensure accurate billing and timely deliveries.

The role involves handling payments, coordinating with providers, and maintaining documentation across multiple systems. A stable, compliant environment is offered with comprehensive employee benefits.

Qualifications

• Customer service experience, especially in healthcare or insurance settings.
• Ability to handle inbound/outbound calls and communicate clearly.

Responsibilities

• Serve as first contact for patients arriving in person.
• Answer inbound calls and provide information to patients and caregivers.
• Process new orders and verify insurance and authorization requirements.
• Collect payments and reconcile receivables.
• Assist with documentation for billing health insurance plans.
• Support branch team to ensure timely, accurate order processing.

Skills

Customer service

Phone handling

Data entry

Insurance verification

Payment processing

Tools

Multiline phone system

Job description

Apria Healthcare is seeking a Branch Coordinator to deliver exceptional customer service to patients and caregivers by phone and in person. You will verify insurance, obtain authorizations, process orders, and assist the sales and branch team to ensure accurate billing and timely deliveries.

The role involves handling payments, coordinating with providers, and maintaining documentation across multiple systems. A stable, compliant environment is offered with comprehensive employee benefits.