Remote Branch Operations Coordinator

Apria Healthcare LLC; Hampton (VA); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Job summary

Accendra Health in the United States is seeking an Office Support Specialist to assist branch operations and customer interactions. This role supports scheduling, documentation, and insurance coordination, with telecommuting eligibility and an expected hourly range.

Ideal candidates have a high school diploma, at least two years of office experience, strong organizational and communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Two years related office experience preferred.
• Strong organizational and communication skills.
• Proficient in Microsoft Office programs; ability to multi-task.

Responsibilities

• Assist branch operations and branch manager with daily tasks.
• Gather and verify documentation for insurance guidelines and customer inquiries.
• Handle intake processing, data entry, and scheduling of deliveries.
• Perform outbound communication with patients and referrals via calls, texts, or faxes.
• Provide quality customer service, resolve standard issues, and escalate when needed.
• Support with billing documentation and record keeping as required.
• Maintain filing and records in a timely manner.

Skills

Customer service

Problem solving

Phone communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Accendra Health in the United States is seeking an Office Support Specialist to assist branch operations and customer interactions. This role supports scheduling, documentation, and insurance coordination, with telecommuting eligibility and an expected hourly range.

Ideal candidates have a high school diploma, at least two years of office experience, strong organizational and communication skills, and proficiency with Microsoft Office.