BRANCH COORDINATOR - Remote

Apria Healthcare; Illinois; Remote; USD 27,000 - 29,000; Full time

Job summary

Accendra Health is seeking a Branch Coordinator for a remote position in the United States. You will support patients and caregivers by phone and in person, ensuring orders are received and processed accurately and timely.

Responsibilities include verifying insurance, obtaining authorizations, coordinating with the branch and other departments, and ensuring billing documentation is complete to bill health plans.

Responsibilities

• Receive and process orders with accuracy and timeliness.
• Assist patients by phone and in person.
• Verify insurance information and coordinate authorization per payor guidelines.

Job description

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

JOB SUMMARY

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

The anticipated salary range for this position is $19.60 - $20.96 (Hourly). The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

This is a Remote/Working from Home position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and elevate queries or concerns when necessary.
• Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
• Review of new and recurring patient accounts, obtain all necessary documentation from