Care Operations Coordinator — Remote-Friendly

Apria Healthcare LLC; Westampton Township (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Flexible Spending Accounts

Disability coverage

Job summary

Accendra Health is seeking a Branch Coordinator to deliver exceptional patient service by phone and in person. You will ensure orders are received and processed accurately, collaborate with patients, providers, and team members, and help secure insurance billing documentation to maximize patient care.

Responsibilities include handling inquiries, processing orders, verifying insurance, collecting payments, and coordinating with multiple systems.

Qualifications

• High School Diploma or equivalent.
• At least one-year related work experience.
• Certificates, Licenses, Registrations or Professional Designations: None

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot issues, coordinate with branch team to resolve and accelerate queries.
• Process branch duties: create and manage new orders, verify insurance, confirm delivery appointments, monitor faxes, data entry.
• Coordinate with sales team, referrals and patients to gather information to meet insurance guidelines.
• Obtain health plan authorizations/information as required; electronically or verbally.
• Review patient accounts and collect documentation to bill health insurance plans, maximizing benefits.
• Collect credit card payments and reconcile daily receivables; submit to lock box.
• Make outbound satisfaction calls to patients and referrals.
• May download data from recording devices and perform functional tests on respiratory equipment.
• Perform other duties as required

Skills

Organizing

Problem Solving

Patient Focused

Teamwork

Time Management

Communication

Computer Skills

Multi-system

English Language

Math Skills

Education

High School Diploma

Job description

Accendra Health is seeking a Branch Coordinator to deliver exceptional patient service by phone and in person. You will ensure orders are received and processed accurately, collaborate with patients, providers, and team members, and help secure insurance billing documentation to maximize patient care.

Responsibilities include handling inquiries, processing orders, verifying insurance, collecting payments, and coordinating with multiple systems.