Patient Care & Branch Support Specialist

Apria-Healthcare; Fife (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Employee assistance program

Job summary

Accendra Health is seeking a Branch Coordinator to act as the first point of contact for patients in person and by phone. You will manage orders, verify insurance, obtain authorizations, and ensure timely processing while collaborating with the branch team.

You will collect payments, reconcile receivables, and assist with documentation for billing health plans. Strong communication and multitasking are essential in this care-focused role.

Qualifications

• High school diploma or equivalent required.
• At least 1 year related work experience.
• Prefer 2 years in an office, healthcare setting or call center.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls on a multi-line phone system and provide information.
• Process branch duties: orders, system checks, delivery appointments, insurance verification, and authorization.
• Gather documentation to meet insurance guidelines and bill health plans.
• Collect payments and reconcile daily receivables.
• Support outbound patient satisfaction calls and referrals.
• May perform downloads from apnea monitors and other devices.

Skills

Organizing

Problem solving

Patient focused

Teamwork

Time management

Effective communication

Computer skills

Language skills

Mathematical skills

Education

High School Diploma or equivalent

1 year related work experience

2 years in office/healthcare or call center

Tools

Multi-line phone system

Billing systems

Document imaging system

Job description

Accendra Health is seeking a Branch Coordinator to act as the first point of contact for patients in person and by phone. You will manage orders, verify insurance, obtain authorizations, and ensure timely processing while collaborating with the branch team.

You will collect payments, reconcile receivables, and assist with documentation for billing health plans. Strong communication and multitasking are essential in this care-focused role.