Remote Booking Specialist

Duquesa Travel Group; Providence (RI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Remote work access

Job summary

Duquesa Travel Group is seeking a friendly and dependable Booking Services Representative to assist clients with booking inquiries, options, reservation details, and ongoing service requests. This remote role emphasizes clear communication and accurate information delivery to ensure a high level of service.

You will respond to client questions, gather preferences, research available services, coordinate bookings and confirmations, and maintain precise documentation while following up on pending

Qualifications

• Strong verbal and written communication.
• Customer-focused and professional approach.
• Excellent organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations, booking, or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Skills

Verbal & Written Communication

Customer-focused

Organization & Time-management

Attention to Detail

Email Proficiency

Research & Problem-Solving

Multitasking

Customer Service Experience Helpful

Job description

Duquesa Travel Group is seeking a friendly and dependable Booking Services Representative to assist clients with booking inquiries, options, reservation details, and ongoing service requests. This remote role emphasizes clear communication and accurate information delivery to ensure a high level of service.

You will respond to client questions, gather preferences, research available services, coordinate bookings and confirmations, and maintain precise documentation while following up on pending