Remote Booking Solutions Specialist

Duquesa Travel Group; Clarksville (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Remote work

Onboarding

Training opportunities

Professional development

Online tools access

Supportive team

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details from a remote location. You will handle ongoing service requests with accuracy and a customer-first mindset.

This remote role emphasizes clear communication, problem solving, and proactive updates to clients and providers. Training and ongoing education are provided to support excellent service delivery.

Qualifications

• Strong verbal and written communication.
• Customer-focused and professional approach.
• Excellent organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Assist with changes and special requests; maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal communication

Written communication

Customer focus

Organization

Time management

Detail orientation

Email proficiency

Research & problem-solving

Multitasking

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details from a remote location. You will handle ongoing service requests with accuracy and a customer-first mindset.

This remote role emphasizes clear communication, problem solving, and proactive updates to clients and providers. Training and ongoing education are provided to support excellent service delivery.