Remote Booking Services Specialist

Duquesa Travel Group; Honolulu (HI); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools and resources

Supportive team environment

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to handle client inquiries, explore options, and manage reservation details remotely. You will provide accurate information, coordinate bookings, and maintain documentation while delivering high-quality support.

The role emphasizes customer-focused communication, problem solving, and efficient task management to ensure smooth reservations and excellent service.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused and professional demeanor.
• Strong organizational and time-management abilities.
• High attention to detail in handling bookings.

Responsibilities

• Respond to client questions and booking requests.
• Gather information on individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information to clients.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal and written communication

Customer-focused

Organization & time management

Attention to detail

Email & online platforms

Research & problem solving

Multitasking

Customer service experience helpful

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to handle client inquiries, explore options, and manage reservation details remotely. You will provide accurate information, coordinate bookings, and maintain documentation while delivering high-quality support.

The role emphasizes customer-focused communication, problem solving, and efficient task management to ensure smooth reservations and excellent service.