Remote Booking Coordinator & Customer Support

Duquesa Travel Group; Paterson (NJ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools and resources

Supportive team environment

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details. This remote role focuses on researching solutions, delivering accurate information, and maintaining a high standard of service.

Responsibilities include responding to questions, gathering preferences, coordinating bookings, and ensuring documentation is complete.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused and professional demeanor.
• Excellent organization and time-management abilities.
• High attention to detail and accuracy in handling bookings.

Responsibilities

• Respond to client questions and booking requests.
• Gather information on individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information to clients.
• Assist with changes and special requests as needed.
• Maintain accurate client and booking documentation.
• Follow up on pending requests and provide courteous support.
• Coordinate with service providers when necessary.

Skills

Communication

Customer focus

Organization

Attention to detail

Email platforms

Research & problem solving

Multitasking

Customer service experience (helps)

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details. This remote role focuses on researching solutions, delivering accurate information, and maintaining a high standard of service.

Responsibilities include responding to questions, gathering preferences, coordinating bookings, and ensuring documentation is complete.