Remote Billing & Technical Support Advisor

PerunHR; Miami (FL); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading customer service company is seeking a Billing & Technical Customer Service Advisor to work from home. The role involves addressing customer billing issues and providing technical support after training. Ideal candidates should possess excellent communication skills, strong problem-solving abilities, and a willingness to learn. The position requires a high school diploma and at least six months of customer service experience. Flexible scheduling including evenings and weekends is available.

Qualifications

• Must be at least 18 years old.
• Able to pass a criminal background check.
• Strong computer knowledge, including accurate typing skills.

Responsibilities

• Help customers with their billing and account issues.
• Provide technical support after initial training.
• Ensure customer satisfaction on every call.

Skills

Problem-solving

Excellent verbal and written communication

Customer service experience

Attention to detail

Ability to work independently

Education

High School Diploma or equivalent

Tools

iOS or macOS familiarity

Job description

A leading customer service company is seeking a Billing & Technical Customer Service Advisor to work from home. The role involves addressing customer billing issues and providing technical support after training. Ideal candidates should possess excellent communication skills, strong problem-solving abilities, and a willingness to learn. The position requires a high school diploma and at least six months of customer service experience. Flexible scheduling including evenings and weekends is available.