Remote Billing Tech Support Specialist – RCM Software

Prompt Health; United States; Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive salaries

Remote/hybrid environment

Equity potential for outstanding perf

Flexible PTO

Company-sponsored lunches

Healthcare benefits

Pet insurance discounts

401k

Wellness and gym access

Job summary

Prompt Therapy Solutions, Inc. is seeking a Billing Tech Support Specialist to assist clients via email support, becoming a product expert within 6 months.

You will triage tickets, coordinate with engineering, and help customers navigate RCM and billing software to resolve inquiries efficiently. The role targets individuals with 3+ years in customer-facing roles, a medical billing background (PT billing preferred), strong Excel skills, and a proactive, analytical mindset.

Qualifications

• 3+ years in customer-facing roles such as tech support or similar.
• Medical billing background required, Physical Therapy billing strongly preferred.
• Experience in clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
• Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
• Ability to multitask, keep records, prepare reports, and follow specific instructions
• Proficient in MS Excel
• Exceptional written and verbal communication skills
• Eagerness to learn and adopt software

Responsibilities

• Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
• Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
• Support engineering ticket creation, review and prioritization
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Skills

Customer-facing exp

Medical billing

PT billing

Analytical mindset

Troubleshooting

MS Excel

Written and verbal communication

Autonomous learner

SaaS startup experience

Zendesk or similar tooling

Tools

Zendesk

Job description

Prompt Therapy Solutions, Inc. is seeking a Billing Tech Support Specialist to assist clients via email support, becoming a product expert within 6 months.

You will triage tickets, coordinate with engineering, and help customers navigate RCM and billing software to resolve inquiries efficiently. The role targets individuals with 3+ years in customer-facing roles, a medical billing background (PT billing preferred), strong Excel skills, and a proactive, analytical mindset.